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Contact

Questions about AlkaMelt, your order, the 60-day guarantee or a return? Here’s how to reach the right place.

Product info & this website

For questions about the information on this site, email support@alkameltweb.com. We respond to general product-information queries, usually within two business days.

Orders, shipping & refunds

Orders, shipping status and refunds are handled by the official AlkaMelt store where your purchase is processed — not by this site. The fastest route is the customer-support contact on your order confirmation email or the official checkout, since they can look up your order directly. Refunds fall under the 60-day money-back guarantee; see our refund policy for the steps.

Note: we’re an independent affiliate information site. We can’t access, change or cancel individual orders — only the official store can — but we’re happy to point you to the right place.

Medical questions

We can’t give medical advice. If AlkaMelt might interact with your medication — especially anything for blood sugar or blood pressure, given the berberine content — please ask your doctor or pharmacist.